Magic: The Gathering – Throne of Eldraine - Deluxe Collection

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How do I contact customer support?

For any questions relevant to the ordering process, please contact customer support here.

FREQUENTLY ASKED QUESTION (FAQ)


Which payment methods can I use?

You can make a purchase with a credit card (including Visa, Mastercard, Discover, American Express), but also with PayPal (in relevant countries).


Is the payment secure?

Yes, it is. All information sent to the payment service providers is encrypted and protected with the latest SSL technology, most widely used in the world. It is the guarantee that the transmission of your sensitive information is secure. Moreover, we do not store any payment card information on our servers. The transaction statement will be labelled Scalefast in your bank account.


I did not receive an email confirming my order. What can I do?

First, please verify the email did not come through as spam. If not, please contact us, providing us with all your purchase details so we may verify your purchase status and send a confirmation email back over to you. The customer support can be reached here.


I would like to cancel my order. How can I proceed?

You can ask to cancel your order here.


Scalefast appears on my account statement. Shouldn't I be billed by Wizards of the Coast?

No. Scalefast is the authorized merchant for the products available in this online store.


Where can I find my order ID?

Your order ID can be found in your order’s confirmation email from [email protected] once you completed your purchase.


Why was I charged for a failed purchase or charged twice for one same purchase?

In either case, any such purchase should not clear your bank’s fraudulent transaction verifications. Your bank freezes your funds for up to 5 working days before validating or cancelling the transaction, in such a case. Scalefast does not cash in your purchase within those 5 days. Please contact your bank to ensure the cancellation of the transaction. Should charges still be pending past 5 working days, please contact a customer support so that we can investigate and help you resolve this issue, in cooperation with your bank.


The page keeps telling me my purchase is pending

Whilst usually immediate, your order can sometimes take up to 4 hours to be processed. Beyond 4 hours, please try making the purchase a second time. If you are using a payment method that directs you to an external website (such as PayPal), you will be redirected to the store, after filling in your billing details. This procedure will confirm your purchase, and may take up to 60 seconds. To avoid purchasing failures, please do not click on the back/refresh button or close the payment window before this process is complete.


I'm having trouble with my PayPal payment

We do not accept payments with unverified PayPal accounts or with eCheck. To make a payment with PayPal without having a credit card linked to your PayPal account, you must have a sufficient balance on your PayPal account.


Where can Magic: The Gathering – Throne of Eldraine - Deluxe Collection be shipped to?

Purchases can be shipped to the following locations:

Domestic Shipping:

United States

Canada

DDP Countries – Taxes, Tariffs and Custom Fees are payed on purchase.

Australia, Austria, Belgium, Cyprus, Czech Republic, Germany, Denmark, Spain, Finland, France, Greece, Croatia, Hungary, Ireland, Italy, Luxembourg, Malta, Netherlands, Poland, Portugal, Sweden, Slovenia, Slovakia, United Kingdom

DDU Countries – Your local post office or customs exchange may require additional payment to release the product.

Japan, South Korea, New Zealand

For any other countries around the world, please know that we are working on expanding our global reach to additional locations in a legally compliant way that also provides a good user experience. You are not forgotten.


Shipping Time

Shipping time cut-offs for US/DDU/DDP orders: all orders placed Monday-Friday before 12:00 PM (noon) CST will ship the same day. All other orders will ship the next business day.

Shipping time cut-offs for Canadian orders: all orders placed Monday-Friday before 12:00 PM (noon) EST will ship the same day. All other orders will ship the next business day.


What is Magic: The Gathering – Throne of Eldraine - Deluxe Collection?

A limited-availability Throne of Eldraine experience with Collector Boosters, ultra-premium card treatments, and exclusive accessories inside a deluxe package. It contains:


What’s in a Magic: the Gathering Collector Booster?

The Collector Booster is aimed at the player who values collecting the cards. It's designed to be the best value if you're prioritizing collecting hard-to-find cards. You'll have more access to foil cards as well as to other various treatments.

We recommend reading Mark Rosewater’s article “Project Booster Fun” - https://magic.wizards.com/en/articles/archive/making-magic/project-booster-fun-2019-07-20 - For a complete breakdown of contents.


What if I discover a defect with my Magic: the Gathering – Throne of Eldraine – Deluxe Collection product?

If you have purchased one of our Magic: the Gathering – Throne of Eldraine – Deluxe Collection products our online store, and you discover a defect with that product, we can help you with a replacement via our support portal.


How many copies of Magic: The Gathering – Throne of Eldraine - Deluxe Collection can I purchase?

Sales are limited to 1 per customer.


How many copies of Magic: The Gathering – Throne of Eldraine - Deluxe Collection are being produced?

This is a limited print run, as a standard practice we do not reveal the production numbers of Magic: The Gathering products.


Where can I purchase Magic: The Gathering – Throne of Eldraine - Deluxe Collection?

Magic: The Gathering – Throne of Eldraine - Deluxe Collection is available exclusively at magicstore.wizards.com.


Where can I find more information about this product?

For more general questions, please submit the form here.